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TERMS: Net 30 Days, F.O.B. Factory, Greenwood, MS. NEW ACCOUNTS: Our new customers can be set up on terms after working with the John-Richard finance department for approved credit. Please contact us to obtain a credit application or to submit a customer credit sheet. RETURN AUTHORIZATION: John-Richard’s Customer Service Department will work with our customers on products that need to be returned by providing the customer with a RA-Number. All returns to John-Richard must be accompanied by a RA-Number, and returns without this number will not be accepted at the customer’s expense. Our return policy does not allow for return of merchandise ordered in error, and all returns must be returned to John-Richard within 30 days of receipt. BACK ORDERS: As part of the new John-Richard freight program to better served customers, our goal is to ship orders as complete as possible. If a shipment results in a back order, we will ship all back orders automatically, unless a cancellation is received from the customer. CANCELLATIONS: If a customer cancels an order within one week of the requested ship date, John-Richard will process a 25 percent cancellation fee for the order. CLAIMS: Please notify the John-Richard Customer Service Department within 10 days of receiving your order if damage to the shipment occurred in transit. Concealed damage claims should be reported to John-Richard within 10 days after the shipment is received. John-Richard asks our customers to retain both the product and the packaging for inspection by the delivering freight carrier. As part of our customer service, John-Richard will contact the carrier within 24 hours of being notified of the damage claim. The carrier has up to 15 days to carry out the inspection. If a customer fails to keep the packaging the claim could be denied. If the claim is denied at that point, a full credit cannot be issued. If the freight is determined to have no salvage value, a credit will be issued within five working days of receipt of the carrier’s inspection report. If the freight is determined to have salvage value to John-Richard, we will issue a call tag within five days of receipt of the carrier’s inspection. The product must be returned to John-Richard in the original packaging within 10 days of the call tag being issued. Packaging must be sufficient to protect the product from further damage on the return. If the original packaging is inadequate, John-Richard will send packaging materials. If the product is inadequately packed, a full credit may not be issued if any value of the product is not able to be recovered. A full credit will be issued for the damaged product within five working days of the return’s receipt, provided it has been adequately packed. FREIGHT: Please see our separate sheet on the new John-Richard freight program. PRICING: John-Richard’s published prices are subject to change without notice. LIABILITY: John-Richard will not be responsible for any charges involved in repairing or replacing damaged or defective merchandise.

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