Terms Of Use
AGREEMENT BETWEEN USER AND Willow Group, Ltd.
The Willow Group, Ltd. Web Site is comprised of various Web pages operated by Willow Group, Ltd.. The Willow Group, Ltd. Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Willow Group, Ltd. Web Site constitutes your agreement to all such terms, conditions, and notices.
MODIFICATION OF THESE TERMS OF USE
Willow Group, Ltd. reserves the right to change the terms, conditions, and notices under which the Willow Group, Ltd. Web Site is offered, including but not limited to the charges associated with the use of the Willow Group, Ltd. Web Site.
LINKS TO THIRD PARTY SITES
The Willow Group, Ltd. Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Willow Group, Ltd. and Willow Group, Ltd. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Willow Group, Ltd. is not responsible for webcasting or any other form of transmission received from any Linked Site. Willow Group, Ltd. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Willow Group, Ltd. of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Willow Group, Ltd. Web Site, you warrant to Willow Group, Ltd. that you will not use the Willow Group, Ltd. Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Willow Group, Ltd. Web Site in any manner which could damage, disable, overburden, or impair the Willow Group, Ltd. Web Site or interfere with any other party's use and enjoyment of the Willow Group, Ltd. Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Willow Group, Ltd. Web Sites.
USE OF COMMUNICATION SERVICES
The Willow Group, Ltd. Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages. Conduct or forward surveys, contests, pyramid schemes or chain letters. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses, without their consent. Violate any applicable laws or regulations. Willow Group, Ltd. has no obligation to monitor the Communication Services. However, Willow Group, Ltd. reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Willow Group, Ltd. reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Willow Group, Ltd. reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Willow Group, Ltd.'s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Willow Group, Ltd. does not control or endorse the content, messages or information found in any Communication Service and, therefore, Willow Group, Ltd. specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Willow Group, Ltd. spokespersons, and their views do not necessarily reflect those of Willow Group, Ltd.. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO Willow Group, Ltd. OR POSTED AT ANY Willow Group, Ltd. WEB SITE
Willow Group, Ltd. does not claim ownership of the materials you provide to Willow Group, Ltd. (including feedback and suggestions) or post, upload, input or submit to any Willow Group, Ltd. Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Willow Group, Ltd., its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Willow Group, Ltd. is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Willow Group, Ltd.'s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Willow Group, Ltd. WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Willow Group, Ltd. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Willow Group, Ltd. WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE Willow Group, Ltd. WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Willow Group, Ltd. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Willow Group, Ltd. WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Willow Group, Ltd. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Willow Group, Ltd. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Willow Group, Ltd. WEB SITE, WITH THE DELAY OR INABILITY TO USE THE Willow Group, Ltd. WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE Willow Group, Ltd. WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE Willow Group, Ltd. WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Willow Group, Ltd. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Willow Group, Ltd. WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Willow Group, Ltd. WEB SITE. SERVICE CONTACT : [email protected]
TERMINATION/ACCESS RESTRICTION
Willow Group, Ltd. reserves the right, in its sole discretion, to terminate your access to the Willow Group, Ltd. Web Site and the related services or any portion thereof at any time, without notice.
GENERAL
To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Mateo County, California, U.S.A. in all disputes arising out of or relating to the use of the Willow Group, Ltd. Web Site. Use of the Willow Group, Ltd. Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Willow Group, Ltd. as a result of this agreement or use of the Willow Group, Ltd. Web Site. Willow Group, Ltd.'s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Willow Group, Ltd.'s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Willow Group, Ltd. Web Site or information provided to or gathered by Willow Group, Ltd. with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Willow Group, Ltd. with respect to the Willow Group, Ltd. Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Willow Group, Ltd. with respect to the Willow Group, Ltd. Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Willow Group, Ltd. Web Site are: Copyright © 2025 Willow Group, Ltd. and/or its suppliers. All rights reserved.
TRADEMARKS
The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.
NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.
John-Richard sells to the Trade only. There are no sales directly to the public; however, use Where to Buy, on the Contact Us page, to find a retail location in your area.
STANDARD TERMS & CONDITIONS OF SALE
TERMS: Net 30 Days, F.O.B. Factory, Greenwood, MS.
NEW ACCOUNTS: Credit terms are granted to new customers subject to the approval of our finance department. A signed credit application should be submitted. Please contact the John-Richard credit department or your sales representative to obtain a credit application or to submit customer credit information.
RETURN AUTHORIZATION: John-Richard’s Customer Service Department is responsible for working with customers to facilitate the safe return of product where appropriate. Any product to be returned for whatever reason must be accompanied by an approved return authorization (RA) number issued by customer service. Product returned without authorization will not be accepted by the factory. Our return policy does not allow for the return of merchandise ordered in error by the customer. Authorized returns must be returned to John-Richard within 30 days of issuance of the Return Authorization.
BACK ORDERS: Our goal is to ship orders as complete as possible. If a shipment results in a back order, it will be shipped automatically, unless a written cancellation request is received and approved by customer service. Orders that have been scheduled in the factory are not subject to cancellation. (See cancellation policy below)
CANCELLATIONS: Orders are not subject to cancellation once accepted by the factory. Customer service will under exceptional circumstances approve cancellations. However, a cancellation fee may be required where the order has already been scheduled to be produced by the factory. The fee will vary depending on how far an item is through the production process but will not be less than 25%.
CLAIMS: Please notify the John-Richard Customer Service Department within 10 days of receiving your order if damage to the shipment occurred in transit. Concealed damage claims should also be reported to John-Richard within 10 days of shipment receipt. John-Richard asks our customers to retain both the product and the packaging for inspection by the delivering freight carrier. John-Richard will contact the carrier within 24 hours of being notified of the damage claim. The carrier has up to 15 days to carry out the inspection. If a customer fails to keep the packaging, the claim could be denied. If the claim is denied at that point, a full credit will not be issued. If the freight is determined to have no salvage value, a credit will be issued within five working days of receipt of the carrier’s inspection report. If the freight is determined to have salvage value to John-Richard, we will issue a call tag within five working days of receipt of the carrier’s inspection report. The product must be returned to John-Richard in the original packaging within 10 days of the call tag being issued. Packaging must be sufficient to protect the product from further damage on the return. If the product is inadequately packed, a full credit may not be issued if the salvage value of the product is not able to be recovered. A full credit will be issued for the damaged product within five working days of the return’s receipt, provided it is received in the condition described in the damage notification.
FREIGHT: Please contact your John-Richard sales representative for an explanation of our freight program.
PRICING: John-Richard’s published prices are subject to change without notice.
LIABILITY: John-Richard will not be responsible for any charges involved in repairing or replacing damaged or defective merchandise unless approved in advance by customer service.
WARRANTY: All John-Richard products are of the highest quality and have a one-year manufacturer’s warranty for materials and workmanship.