Terms & Conditions
John-Richard sells to the Trade only. There are no sales directly to the public; however, use Where to Buy, on the Contact Us page, to find a retail location in your area.
STANDARD TERMS & CONDITIONS OF SALE
TERMS: Net 30 Days, F.O.B. Factory, Greenwood, MS.
NEW ACCOUNTS: Credit terms are granted to new customers subject to the approval of our finance department. A signed credit application should be submitted. Please contact the John-Richard credit department or your sales representative to obtain a credit application or to submit customer credit information.
RETURN AUTHORIZATION: John-Richard’s Customer Service Department is responsible for working with customers to facilitate the safe return of product where appropriate. Any product to be returned for whatever reason must be accompanied by an approved return authorization (RA) number issued by customer service. Product returned without authorization will not be accepted by the factory. Our return policy does not allow for the return of merchandise ordered in error by the customer. Authorized returns must be returned to John-Richard within 30 days of issuance of the Return Authorization.
BACK ORDERS: Our goal is to ship orders as complete as possible. If a shipment results in a back order, it will be shipped automatically, unless a written cancellation request is received and approved by customer service. Orders that have been scheduled in the factory are not subject to cancellation. (See cancellation policy below)
CANCELLATIONS: Orders are not subject to cancellation once accepted by the factory. Customer service will under exceptional circumstances approve cancellations. However, a cancellation fee may be required where the order has already been scheduled to be produced by the factory. The fee will vary depending on how far an item is through the production process but will not be less than 25%.
CLAIMS: Please notify the John-Richard Customer Service Department within 10 days of receiving your order if damage to the shipment occurred in transit. Concealed damage claims should also be reported to John-Richard within 10 days of shipment receipt. John-Richard asks our customers to retain both the product and the packaging for inspection by the delivering freight carrier. John-Richard will contact the carrier within 24 hours of being notified of the damage claim. The carrier has up to 15 days to carry out the inspection. If a customer fails to keep the packaging, the claim could be denied. If the claim is denied at that point, a full credit will not be issued. If the freight is determined to have no salvage value, a credit will be issued within five working days of receipt of the carrier’s inspection report. If the freight is determined to have salvage value to John-Richard, we will issue a call tag within five working days of receipt of the carrier’s inspection report. The product must be returned to John-Richard in the original packaging within 10 days of the call tag being issued. Packaging must be sufficient to protect the product from further damage on the return. If the product is inadequately packed, a full credit may not be issued if the salvage value of the product is not able to be recovered. A full credit will be issued for the damaged product within five working days of the return’s receipt, provided it is received in the condition described in the damage notification.
FREIGHT: Please contact your John-Richard sales representative for an explanation of our freight program.
PRICING: John-Richard’s published prices are subject to change without notice.
LIABILITY: John-Richard will not be responsible for any charges involved in repairing or replacing damaged or defective merchandise unless approved in advance by customer service.
WARRANTY: All John-Richard products are of the highest quality and have a one-year manufacturer’s warranty for materials and workmanship.